One lead, one night
11hours and 14 minutes of silence
two other yards reply
she messages you
she has already paid a deposit
Nobody did anything wrong. The yard was shut, and she was never going to wait until it opened.
Every lead answered in seconds.
An AI salesperson that qualifies the buyer, searches your real stock, and hands your team a lead worth calling.
Lead02:14
Do you still have the silver Passat? Can I see it Saturday?
Hilfbit02:14
It sold on Tuesday, sorry. I have two similar estates in the same money though. Want me to send them over?
Lead02:16
yes please, budget is around 12k
Hilfbit02:16
Sent. Saturday works for a viewing, our yard is open 09:00 to 17:00. What time suits you?
Your leads do not arriveduring working hours.
Most of them are not buyers
You cannot tell which without asking four questions, and asking costs a salesperson twenty minutes either way.
The same four questions, every time
Budget, make, body, year. Typed out again and again by people you hired to close deals.
It lands while your closer is mid-handshake
Nobody is ignoring it. There is simply no one free at the moment it arrives.
Then it sinks in a shared inbox
Three people assume someone else picked it up. By Monday it is forty messages down.
Watch it handle the leads your team dreads.
Pick one. These are the three that usually go wrong.
Nobody is working. The lead is comparing you with two other yards.
Lead02:14
Hi, do you have an estate up to 15,000?
Hilfbit02:14
Good evening. Yes, several. From which year are you looking, and would you prefer diesel or petrol?
Lead02:16
2018 onwards, diesel would be better. I do a lot of motorway.
Hilfbit02:16
Then the 2019 Skoda Octavia Combi fits. 14,400, 118,000 km, full service history. Shall I send you the photos?
Lead02:17
Yes please. And what would the monthly payment be on finance?
Hilfbit02:17
Photos are on the way. A colleague will call you first thing about the exact rate. Does 09:30 work?
The record your team opens
- Budget
- Up to 15,000
- Body
- Estate
- Year
- 2018 or newer
- Fuel
- Diesel, high mileage
- Matched
- 3 cars in stock
- Finance
- Wants monthly figure
- Callback
- Tomorrow 09:30
Qualified, no salesperson involved yet
Qualified and booked a callback while the yard was shut. Your salesperson opens a thread that is already six questions deep.
A part-exchange nobody has valued yet, and a buyer who wants a number now.
Lead18:42
Interested in the black X5 you have listed. Would you take my Passat in part exchange?
Hilfbit18:42
We can look at it, yes. Which year is the Passat, and roughly what mileage is on it?
Lead18:45
2016, about 190k. Still drives fine, needs two tyres.
Hilfbit18:45
Understood. The X5 is 28,900 and still available. I cannot put a figure on the Passat myself, that is a valuation our team does properly. Can you send three photos, front, rear and dashboard?
Lead18:51
Sent. What sort of ballpark are we talking?
Hilfbit18:51
I will not guess at a number and have it be wrong. Photos are with our team now and someone will come back to you with a real figure. Are you reachable on this number tomorrow?
The record your team opens
- Wants
- BMW X5, black
- Part exchange
- VW Passat
- PX year
- 2016, ~190,000 km
- PX condition
- Needs two tyres
- Photos
- 3 received
- Routed to
- Valuation, with photos
Passed to a person, with everything attached
It refused to invent a trade-in number. Your team gets the photos, the mileage and the condition note without asking for any of it.
The lead that eats an afternoon and was never going to buy.
Lead13:07
how much is the cheapest car you have
Hilfbit13:07
Right now it is a 2013 Opel Astra at 4,750. Are you looking to buy soon, or getting a feel for prices?
Lead13:20
just looking for now. maybe next year
Hilfbit13:20
No problem at all. If you tell me roughly what you will need and when, I will message you when something that fits actually lands.
Lead13:24
something small, automatic, under 6k. around spring
Hilfbit13:24
Noted. I will keep an eye out for a small automatic under 6,000 and come back to you in spring rather than pestering you before then.
The record your team opens
- Intent
- Not buying yet
- Timeline
- Spring
- Budget
- Under 6,000
- Wants
- Small automatic
- Lead score
- Nurture, not now
- Salesperson time
- None spent
Qualified, no salesperson involved yet
Nobody on your team lost twenty minutes to this. It is parked with a date and a spec, and it comes back when it is real.
Four steps happen without you. The fifth is the one you hired for.
Hilfbit, around the clock
Your team
Hilfbit, around the clock
A lead writes
On whichever app they already have open, at whatever hour that happens to be.
Hilfbit answers
In seconds, in the language they wrote in, before they message the yard down the road.
It qualifies them
Budget, body, year, fuel, finance, part exchange. Asked as conversation, not as a form.
It searches your stock
Only cars you actually have get offered, at the price and photos already on your system.
Your team
Your salesperson closes
They open a scored lead with a written summary and pick up a conversation already six questions deep.
It steps out of the way at the first sign of a real decision
Price negotiation, a complaint, a trade-in valuation, or anyone who simply asks for a person. The thread goes to your team with everything already gathered, and Hilfbit stops talking.
We built this for the car trade, not for businesses in general.
Importing and selling cars is a speed business. The stock is nearly the same everywhere, the prices are within a few hundred of each other, and the deal usually goes to whoever answered first and sounded like they knew what they were talking about.
So we did not build a general purpose chatbot and point it at dealerships. We built something that knows what a full service history is worth, why 190,000 km matters, and when a question about monthly payments has stopped being a question for software.
It only offers cars you have
Every suggestion is read from your live stock. It cannot invent a car, a price, or a photo, because it has nowhere to invent them from.
It does not negotiate
The moment money is on the table, the thread is yours. Discounting is a decision your business makes, not a thing we automate.
It stops when asked
Anyone who wants a person gets a person. No loop, no deflection, no pretending the request was not made.
Before you book, the things people ask.
What stops it saying something wrong to my customer?
It has no imagination to work with. Prices, photos and availability are read from your stock, so it cannot offer a car you sold last week or a figure you never set. It does not discount, it does not value part exchanges, and it does not commit you to anything. Those are the three places an AI can embarrass a dealership, and it is walled out of all of them.
What happens when someone asks for a discount?
The thread goes to your team immediately and Hilfbit stops replying. Same for complaints, part exchange valuations, and anyone who asks to speak to a person. Your salesperson picks up a conversation with the budget, the spec and the history already gathered.
Does this replace my salespeople?
It replaces the part of their day they like least. Nobody is closing deals at two in the morning or typing out what is your budget for the ninth time. What lands on your team is a lead that has already been asked the boring questions and matched against real stock.
Which languages does it handle?
It answers in whatever language the customer wrote in, which for an importer is usually the point. The summary your team reads is written in your language, so nobody on the sales floor has to translate anything.
Where does it actually talk to people?
On the channels your leads already use: WhatsApp, Telegram, Instagram, Facebook Messenger and Viber. Your customers do not download anything or learn a new system, and neither do you.
Will it work with the inventory system I already run?
It needs to read your stock, and how it does that depends on what you are running. Bring the name of your system, or a link to your listings, to the demo and we will tell you straight away whether it is a connector we already have or work we need to do.
How much work is this for us to set up?
Two things have to be connected: your stock and your messaging channels. Neither is work your team does. What varies is your systems, which is the first thing we look at on the call.
What happens to our customers' conversations?
They stay tied to your account and your channels. If you have specific requirements about where data sits or how long it is kept, raise them on the call and we will answer precisely rather than generally.
Thirty minutes, your own leads, no slides.
Bring a week of real messages and we will show you what Hilfbit would have replied to each one.